It is obscene for a multi-million dollar operation to screw a customer out of $52, essentially one hand of blackjack, when a simple refund would have solved the issue.
Had I been able to use a credit card, I would have already filed a chargeback. That person took down my information and said their supervisor would call me back immediately. I asked to be transferred to someone from Apex. Three days later, no one had contacted me. They took my information, took the game card, and told me someone from Embed (game company) would contact me for a refund. I explained that my friends were from out of town and we had no intention of returning. They refused to issue a refund for the card, instead offering additional credits for future play. At first, I spoke to a cashier who then walkie-talkied her supervisor. I waited in a very long line to get a refund. THE SLOTS WERE ON FIRE at Red Hawk Casino Winning on Every Slot MachineThese are the best days went the slots are giving some playback, they might no.
Game attendants did not know how to fix the games and there were no signs saying games were 'Out of Order.' They either would not read the card, read the card and malfunctioned, or charged the card and then the game would not work. The credit card reader was broken, so I had to use cash. I purchased a $50 game card (plus $2 card fee) at a self-serve kiosk. I visited the new Apex entertainment area on Sunday.
